Refund policy

RETURN & REFUND POLICY

NO SIGNAL

Last updated: [03/03/26]

At NO SIGNAL, we stand behind the quality of our products. If you’re not completely satisfied with your order, you may request a return in accordance with the terms below.

1. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason.

You then have an additional 14 days to return the item once you’ve notified us of cancellation.

2. Return Conditions

To qualify for a refund, items must be:

  • Unworn, unwashed, and unused

  • In original condition

  • With all original tags attached

  • Returned in original packaging where possible

We reserve the right to reduce the refund amount if the item shows signs of wear beyond what is necessary to inspect it.

3. Non-Returnable Items

The following cannot be returned:

  • Gift cards

  • Custom or made-to-order items

  • Underwear, socks, or intimate garments (for hygiene reasons)

  • Items marked as “Final Sale”

4. How to Return an Item

To start a return, email:

📧 [your email address]

Include:

  • Order number

  • Full name

  • Items you wish to return

  • Reason for return

You are responsible for return shipping costs unless the item is faulty or incorrect.

We strongly recommend using a tracked service. NO SIGNAL is not responsible for returns lost in transit.

5. Refunds

Once we receive and inspect your return, we will notify you of approval.

If approved:

  • Refunds will be issued to your original payment method

  • Processed within 5 working days of approval

  • Your bank may take additional time to release funds

Original standard shipping costs will be refunded only if the full order is returned under your legal cancellation rights.

6. Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect, contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the issue

If confirmed, we will:

  • Offer a replacement (subject to stock), or

  • Issue a full refund

  • Cover reasonable return shipping costs

7. Exchanges

We do not offer direct exchanges.

If you need a different size or item, please:

  1. Return the original item

  2. Place a new order

This ensures faster processing and stock availability.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your card provider

9. Contact

For any return or refund enquiries:

📧 stierney2023@]